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FAQ's

Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.

At GoTravelPort, we accept a wide range of payment methods to make your booking experience as smooth as possible. These include:

  • Major credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Google Pay and Apple Pay
  • Bank transfers (available for select packages)
  • Travel gift cards or vouchers (where applicable)

For international customers, we also support secure international payment options. All transactions are processed securely to ensure your information is safe.

At GoTravelPort, we stand by the quality of the services and experiences we offer. While we do not offer warranties in the traditional sense (such as for physical products), we provide a Satisfaction Guarantee that ensures peace of mind for your travel arrangements. Here’s what it covers:

  • Booking Accuracy: If any issues arise with your booking details (e.g., incorrect dates, accommodations, or reservations due to a system error), we will work promptly to resolve them at no extra cost.
  • Cancellation Protection: For packages that include our travel insurance, we offer coverage for unexpected cancellations due to illness, emergencies, or unforeseen events.
  • Support During Travel: Should you encounter any issues during your trip (e.g., problems with your hotel, car rental, or tour), our 24/7 customer support team will assist you in resolving the situation.

Please note that the specifics of this coverage depend on the package you choose and the optional insurance policies available. Be sure to review the terms of your package before confirming your booking.

GoTravelPort is an online-based travel service platform, serving customers worldwide. Our headquarters is located at Hermitage Plaza, Office No. 6, 8th Floor, Sector 6, Zirakpur, 140604. Additionally, our dedicated customer support team operates from Leander, Texas, USA. Though we don’t have physical offices for visits, we are available 24/7 through phone, email, or live chat to assist you from anywhere in the world!

At GoTravelPort, we make it easy to get in touch with us for any inquiries or assistance. You can reach us through the following channels:

  • Phone: Call our customer support team 24/7 at [(437) 215 3175 for more details visit our Contact page ].
  • Email: Send us an email at [info@gotravelport.com][gotravelport@gmail.com], and we’ll get back to you promptly.
  • Social Media: Connect with us on our social media platforms for updates, inquiries, and support.

We are here to help with any questions or issues regarding your booking or travel plans!

 
 

Yes, at GoTravelPort, we have a flexible refund policy, but it depends on the type of booking and the terms of the service providers (hotels, airlines, car rentals, etc.). Here’s how our refund process works:

  • Tour Packages: Refunds are available if cancellations are made within the allowed time frame as stated in your package terms. Some packages may be non-refundable or have a cancellation fee.
  • Flights & Accommodations: Refunds are subject to the airline’s or hotel’s specific policies. Some may offer full refunds, while others may only provide partial refunds or credit for future use.
  • Travel Insurance: Refunds for purchased travel insurance depend on the policy terms and coverage period.

To request a refund, please contact our support team. We will guide you through the process and help you understand the refund eligibility and timeframe based on your booking.

 
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Yes, some of our travel packages and services may have age restrictions, depending on the nature of the activity or the policies of the service providers (such as airlines, hotels, or tour operators). Here are a few general guidelines:

  • Flights & Accommodations: Airlines often require passengers under 18 to travel with an adult or have specific documentation. Hotels may also require an adult (18 or 21+ in some cases) to check in.
  • Tours & Activities: Some tours or adventure activities (like hiking, scuba diving, or amusement parks) may have minimum age requirements for safety reasons. These will be clearly mentioned in the package details.
  • Car Rentals: Car rental companies typically require drivers to be at least 21 years old, with additional fees for drivers under 25 in some locations.

We recommend reviewing the specific terms of each package or contacting our support team for guidance on age-related restrictions for your chosen itinerary.

Wi-Fi access depends on the specific service and location of your travel arrangements. Here’s what you can generally expect:

  • Hotels: Most hotels offer Wi-Fi, though availability and speed can vary. Many provide complimentary Wi-Fi, while some may charge an additional fee for high-speed access.
  • Airports & Flights: Many airports offer free or paid Wi-Fi. Some airlines also offer in-flight Wi-Fi, though it may be limited or available for purchase.
  • Tours & Cruises: Certain tours and cruises may provide Wi-Fi, especially on larger cruise ships. However, Wi-Fi access during excursions or in remote areas may be limited.
  • Car Rentals: Some car rentals offer Wi-Fi hotspots as an add-on service, allowing you to stay connected on the road.

If Wi-Fi is essential to your travel plans, please check the details of your selected package or contact our customer support for specific information about Wi-Fi availability.

Yes, you can modify your booking after confirmation, but it depends on the service provider’s policies (hotels, airlines, tour operators, etc.). Some modifications, such as changing dates or destinations, may incur additional fees or may not be allowed for certain bookings. To request changes, contact our support team, and we’ll assist you in adjusting your travel plans based on availability and terms.

While travel insurance is not mandatory, we highly recommend it for added peace of mind. Travel insurance can cover unexpected situations such as trip cancellations, medical emergencies, lost luggage, or delays. We offer a variety of insurance options during the booking process, ensuring that you’re protected throughout your journey.

Once you complete your booking, you will receive a confirmation email with all the details, including your itinerary, booking reference number, and important contact information. If you don’t receive the confirmation within a few minutes, please check your spam folder or contact our customer support team for assistance.